How do I cancel service with my previous coffee provider?

Office coffee equipment is easy to swap out when you choose Reverie for coffee at work.

When you make the decision to switch to Reverie Coffee Roasters and cancel your current coffee service, you want the transition to be simple and guilt free. You’ve made the decision to change providers for one of a bunch of great reasons, including product taste, customer service, brand identity, etc. But you still have to call them to say goodbye, and that’s really difficult for some people.

Before scheduling an installation date, your Reverie sales representative will need to do a brief sight inspection of your equipment location to check for proper water connections and electrical outlets. They’ll measure the cabinets to be certain our equipment will fit nicely in your workspace.

When you are ready to switch, you will need to communicate with Reverie to set a date for the equipment to change out. It is important not to call the former company too soon because we don’t want you to run out of coffee for any period. We will work to determine a great time based on your schedule, the equipment availability (if necessary), the service technician’s availability, and when your first order is ready.

If you are receiving equipment, we will arrive on time to install it. We start by uninstalling the old providers’ equipment. We carefully wipe it down and prepare it for their retrieval. You just let us know where you wish for it to be stowed until they arrive. Once the new equipment is installed and you are brewing coffee, it’s a good time to call the provider and let them know you are stopping the service before the next delivery, and to come pick up their equipment.

You can always notify the old provider in advance and request a stop date. They may specifically request that other service technicians not handle their equipment. This is understandable and reasonable. In the event you notify your old provider, and they will not schedule an uninstallation date, we will work with you to the best of our ability to get your equipment installed and coffee flowing as quickly as possible. We can’t guarantee everything will go smoothly as possible. That may be up to the outgoing provider. But in our experience, this is simply business as usual, and the companies are understanding and generally cause no issue.

The main advice we offer to customers switching services is to plan ahead and be prepared as much as possible. We don’t ever want you to be without your precious coffee! If you wish to learn more about how to cancel your current coffee services, give us a shout by emailing us below.