Our Solution
Just like your car or air conditioner, your coffee equipment requires regular maintenance. Don’t wait until a disaster interrupts your business to give your equipment the attention it deserves. Principal Coffee Equipment Solutions is a service that coordinates repairs, installs, maintains, and distributes premium specialty coffee related equipment. Principal also manages necessary water filtration systems for the coffee industry. Our staff aims to provide expert, comprehensive coffee equipment service and support to coffee brewers in our community through our network of qualified technicians.
OUR Programs
Principal CES believes in the value of building strong partnerships focused on shared success. We coordinate “by the hour” services and a popular preventative maintenance subscription services for customers who wish for a more hassle-free approach to managing equipment health.
The difference in our approach is in how we encompass your success into our business model. The majority of our existing and new service customers prefer for their equipment maintenance to be managed by a team of coffee professionals who are laser focused on keeping their equipment operational versus the traditional model where if “we only get paid if it breaks”. We disincentivize the need for down-time, saving you money and the frustration that comes with being unable to serve your customers.
Our Subscription Preventative Maintenance Program helps you maintain your espresso machine on a scheduled basis (quarterly, semi-annual and annual). But a huge benefit to you is how we allow customers to spread out the costs of the program over the entire year, rather than at the time of service. This allows you to better manage cash flow by not having large, infrequent expenses. Subscribers get better rates for their commitment. And if you are a Reverie Coffee Roasters coffee customer, you enjoy even better prices.
Our Rates
Service rates fall into pricing categories based on the program you fall into. See our chart below to understand more completely our tiered pricing for labor and parts.
Customer Description Benefits or Program Rate Per Hour
Coffee Customer + Subscription 20% Discount on Labor & Parts $100.00/hour
Subscription-Only 15% Discount on Labor & Parts $106.25/hour
Coffee Customer Only 10% Discount on Labor & Parts $112.50/hour
Service Only by the Hour Parts at Full-Retail Price $125.00/hour
ready to get started?
Are you ready to get away from the typical equipment service provider that is more concerned about equipment breaking than keeping you open for business? There’s no harm in contacting our team to see how we can help you. We’ll even provide you a few referrals for service if we’re not a great fit. Contact us at the info below!
Hello! Nice to meet you!
Andrew Gough
Service Manager
service@principal.coffee
316-393-8877
To Better Coffee!
Regular maintenance keeps performance up and costs down.
Just the wear and tear facts:
● Valves, seals, and flow restrictors have limited service lives
● Brew heads and steam wands can leak,weakening extraction and aeration
● Improperly treated water can deposit scale or corrode equipment
● Grinder burrs collect used grounds and wear down
● Level probes and temperature probes require periodic cleaning
Manufacturers Recommend:
● Valves, seals, and flow restrictors be replaced biannually
● Rebuilding steam wand valves biannually
● Reverse osmosis filters be replaced annually
● Grinders be cleaned quarterly
● Level probes and temperature probes be cleaned biannually