What all should I expect from my coffee provider?

When you make the commitment to a quality coffee provider, you should know exactly what you are getting in the price of the coffee. A great quality provider gives you so much more than just simply coffee. They are, in essence, a partner in your success. Below are a few things we think you should expect out of your coffee provider.

·       Great Quality Coffee – It should go without saying, but if you buy coffee, you need to believe you are paying a price for the quality of the product. You should expect the quality to be consistent and repetitious with every order with little to no identifiable variation. Packages should be weighed and labeled correctly and look great.

·       Superior Customer Service – If you need coffee to fuel your business, you need it to run smoothly all the time. Ordering should be simplified to meet your needs. Service issues should be responded to promptly. And when something goes wrong, a great coffee provider jumps on the opportunity to get it right.

·       Training & Support – You need help from time to time to educate your staff about making coffee better. And sometimes your equipment needs a little help to make sure it functions properly. A great coffee provider can help you stay knowledgeable about coffee and keep your equipment running smoothly. Ask your provider if they offer training and equipment support, or do they hire another company to do that work for them? You may be surprised how many coffee roasters can’t provide the basics of service.

·       Great Reputation – A great coffee supplier has a great reputation. Just ask other companies what they think. Ask them to tell you the best part of working with their coffee supplier. Does the coffee provider get involved in their community? What are their values? Who are their customers, and does it make sense for you to be a customer? Have they won any awards to demonstrate their product or business qualities?

At Reverie, we are an award-winning full-service coffee company working our hardest to provide the best coffees for our customers. Through our cousin company, Principal Coffee Equipment Solutions, we offer equipment sales and service. And our experienced team of coffee professionals work hand-in-hand with your teams to make sure they have the latest and greatest training to make great coffee at work. We’ve worked hard over the years to improve the way we do business, leading us to create great systems to assure you get the correct order on time, every time. And all of this has resulted in earning a reputation for being committed to our customers and communities.

If you are interested in learning about this for yourself, what is keeping you from contacting us? Here’s a like to send us an email.