When do I need to call my coffee equipment service technician?

It is a good idea to contact your coffee equipment service technician as soon as you notice an issue with your equipment. Even if it seems very small and insignificant, it could be showing signs of a larger issue. Most signs of coffee equipment fatigue or failure is a symptom of a larger, harder to discover issue. It is best to be proactive with problems and repairs. The coffee equipment tech will prioritize the issue based on the perceived severity and schedule to see you within a reasonable time frame that may reduce equipment down time.

The undisputed best practice for prolonging equipment health is by using quality water filtered properly. The next most important practice is to undergo preventative maintenance (PM) on a regular schedule (quarterly, semi-annual, and annually depending on the equipment manufacturer). Poor water quality and negligence are the two most impactful factors to espresso machine health. Stay informed on your water quality by measuring it regularly and changing filter parts on schedule. Your equipment technician can replace and maintain your system at the time of your scheduled PM. Having a good relationship with your service provider will keep your machines healthy and the coffee flowing!

Is it time for a new coffee equipment technician? Give us a call at (316) 393-8877 or send us an email.