Principal CES believes in the value of building strong partnerships focused on shared success. We coordinate “by the hour” services and popular preventative maintenance subscription services for customers who wish for a more hassle-free approach to managing equipment health.
The difference in our approach is in how we envelope your success into our business model. The majority of our existing and new service customers prefer for their equipment maintenance to be managed by a team of coffee professionals who are laser focused on keeping their equipment operational versus the traditional model where “we only get paid if it breaks.” We disincentivize the need for down-time, saving you money and the frustration that comes with being unable to serve your customers.
Reverie partners with a reputable service provider, Espresso Tech Service Company, to provide comprehensive maintenance and repair to your coffee equipment. ESTC has been in business since 1996 and offers expert support across 12 states with over 30 technicians. Reverie engages ESTC to maintain our own coffee equipment, so you know we trust their work. We work closely with them to guarantee all our customers’ service needs are anticipated and fully resolved. ESTC even operates a workshop on our campus for ease of service.
