Shipping Processing Time
It is our goal to process all orders received by 12:00 PM (CDT) on the same business day. Orders received after 12:00PM (CDT) will be processed on the next business day (excluding weekends and holidays). Processed orders may be shipped the same or next business day depending on the carrier. Customers will receive electronic notification by email once your package has shipped.
*During high-volume times, such as the holidays, processing times and shipping times may be extended by a few days.
Shipping Pricing
Reverie Roasters ships to addresses located within the United States of America:
Standard Orders $50.00 and Over: FREE Shipping
Standard Orders Under $50.00: Pay Actual Shipping Rates
Subscription Orders $50.00 and Over Per Shipment: FREE Shipping
Subscription Orders Under $50.00 Per Shipment: $5.00 Per Shipment
Pre-paid Orders: $5.00 Per Shipment
Shipping Options
CARRIER ESTIMATED TIME PACKAGE SIZE
UPS Ground 1-6 days All Sizes
FedEx Ground 1-6 days All Sizes
*Note about USPS: Reverie has chosen to not ship through the United States Postal Service currently due to an unprecedented amount of lost and delayed packages, resulting in a higher-than-average losses and increased customer dissatisfaction. Until our postal service improves its internal issues, we are limited to working with UPS and FedEx until further notice.
International Shipping
Reverie DOES NOT offer international shipping to countries outside the United States of America.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from Reverie. UPS and FedEx will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at info@reverieroasters.com with your name and order number, and we will look into it for you.
Track UPS Order
Track FedEx Order
Shipping to P.O. Boxes
We currently cannot ship to P.O. Boxes. We can only ship packaged to physical addresses located in the United States of America.
Damage, Returns and Exchanges
If your order was incorrect, please contact us at info@reverieroasters.com and we will expedite correcting your order.
Consumable products, such as coffee, cannot be returned except in their original unopened packages. We will consider returns up to 7-days after delivery, and only if the item is unused and in its original unopened package.
In the event your order arrives damaged in any way, please email us as soon as possible at info@reverieroasters.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Lost Shipments
Sometimes shipments are lost due to various reasons outside Reverie’s control. Packages may be stolen from porches and mail rooms. They can be placed in broken and incorrect parcel lockers. And sometimes the addresses we are given are incorrect and are delivered to the wrong address. If your order is shipped using UPS or FedEx, you must monitor your tracking information so you can locate your package as soon as it is delivered. Reverie is not responsible for lost packages due to any of the above reasons.
If your package is lost due to theft or by misplaced deliveries, you may place a claim directly to the carrier. Reverie will not place a claim on your behalf. However, we may provide you with the original mailing receipt.
To file a claim with the carrier, visit these links to get started:
Start a UPS Claim CLAIM
Start a FedEx Claim CLAIM
If your package is lost due to a member of our team using the wrong address, Reverie will review the shipping details and expedite the replacement of the products at no cost.
Subscription Coffee Program Cancellation Policy
You may cancel your coffee subscription at any time by logging into your account and selecting "Manage Subscription." Cancellations must be made before your next billing date to avoid being charged for the upcoming shipment. Please note: Once an order has been processed, it cannot be canceled or refunded. If you need assistance, our customer service team is happy to help at info@reverieroasters.com.
Pre-Paid Coffee Program Cancellation Policy
All pre-paid coffee orders are non-refundable. However, we’re happy to help you fulfill your remaining deliveries in a way that works for you. If you need to make changes—such as updating the recipient or changing the delivery address—you can do so anytime in your account under Manage Subscriptions. Please note: If you choose a product of higher value than your original plan, you’ll simply pay the difference. Please contact our customer support team at info@reverieroasters.com for assistance with your options. We appreciate your support and look forward to delivering great coffee your way!
If you have any further questions, please don't hesitate to contact us at info@reverieroasters.com.
